A printer not recognizing a new toner or ink cartridge is a common issue, which people experience when they replace an empty one. This can mainly happen when using compatible, generic, refilled or remanufactured ink cartridges in its place of the old one. Keep reading this network printer trouble shooting post to know how to fix this problem. According to Tsgpc help  what to do When Your Printer Does Not Recognize Compatible Cartridges.

Clean the Cartridge’s Metal Contacts

The cartridge has metal contacts connecting to the corresponding ones in your printer, allowing the cartridge and printer to communicate. Damage or dirt on the metal contacts in the printer can not only keep these from connecting, but this can also stop the device from reading data on the chip. Do as per the following steps to clean the contacts.

  1. Turn off and disconnect your printer from the power socket. If you use an inkjet printer, take no notice of this step because its cartridges have to be removed before turning it off.
  2. Carefully take out the cartridge and place it to one side upon a flat surface.
  3. Checked the metal contacts of the cartridge.
  4. Look inside your printer for the link point.
  5. Gently wipe the metal contacts on your printer and cartridges with a lint-free cloth or dry cloth to do away with dirt or residue. While doing this cleaning job, be cautious not to reason loss to the section or device.
  6. Change the cartridges inside your printer.
  7. Turn the device back on.
  8. Retry printing.

Doing the above must fix any difficulties you may be having with microchips or dirty contacts.